The Chargify Twitter account
has been responding to complaints all day, and the change has sparked a popular thread
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Chargify isn’t the only company in this space that’s had to change its pricing model. In March Recurly
My take on this is simple. You should keep your customers happy. You should find the right words or right customers, either one is okay. However, do not take an existing mass and throw it against the wall.
In this specific case, they had to run a long enough campaign to keep early adopters happy, and make the transition smooth. If the new customers who are unhappy but never bothered to take any steps during that campaign to secure their discount or free spot - well, shit happens, move on - however, do not screw up legitimate and loyal users ever.
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