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Aug 14 2010

12 steps guide to a Ph.D.

Imagine a circle that contains all of human knowledge:

By the time you finish elementary school, you know a little:

By the time you finish high school, you know a bit more:

With a bachelor's degree, you gain a specialty:

A master's degree deepens that specialty:

Reading research papers takes you to the edge of human knowledge:

Once you're at the boundary, you focus:

You push at the boundary for a few years:

Until one day, the boundary gives way:

And, that dent you've made is called a Ph.D.:

Of course, the world looks different to you now:

So, don't forget the bigger picture:

Keep pushing.

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Terrific.

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Jun 29 2010

Leaked iPhone 4 troubleshooting guide

1. Keep all of the positioning statements in the BN handy – your tone when delivering this information is important.

a. The iPhone 4’s wireless performance is the best we have ever shipped. Our testing shows that iPhone 4’s overall antenna performance is better than iPhone 3GS.

b. Gripping almost any mobile phone in certain places will reduce its reception. This is true of the iPhone 4, the iPhone 3GS, and many other phones we have tested. It is a fact of life in the wireless world.

c. If you are experiencing this on your iPhone 3GS, avoid covering the bottom-right side with your hand.

d. If you are experiencing this on your iPhone 4, avoid covering the black strip in the lower-left corner of the metal band.

e. The use of a case or Bumper that is made out of rubber or plastic may improve wireless performance by keeping your hand from directly covering these areas.

2. Do not perform warranty service. Use the positioning above for any customer questions or concerns.

3. Don’t forget YOU STILL NEED to probe and troubleshoot. If a customer calls about their reception while the phone is sitting on a table (not being held) it is not the metal band.

4. ONLY escalate if the issue exists when the phone is not held AND you cannot resolve it.

5. We ARE NOT appeasing customers with free bumpers – DON’T promise a free bumper to customers.

Quite interesting leaked guide for AppleCare representatives on how to troubleshoot (and keep the iPhone in hand) when being asked about reception problem. The bad thing is that they decided to go against the customer.

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Jun 19 2010

HTML5 must read

...many early adapters (web developers and geeks) started creating some cool stuffs wtih the cleaner HTML5/CSS3 codes. In case you wanted to be one of them but don’t know where to start, here are list of useful HTML5 tutorials to get you started.

Ten first steps to master HTML5.

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About Olexandr Prokhorenko

My name is Olexandr Prokhorenko. I am passionate about building products that users *love*.

My LinkedIn profile is www.linkedin.com/in/white.


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