"Damn, no!" - that was what I though when I send a PDF to my @free.kindle.com email and... got it back. Not like really back, but it was saying:
You can download the file(s) here Dont Just Roll the Dice.pdf, then transfer the file(s) by connecting Kindle to your computer over USB.
instead of:
You can download the file(s) here Dont Just Roll the Dice.azw, then transfer the file(s) by connecting Kindle to your computer over USB.
And, well, it was the PDF there. The original one. However, after a quick call to Amazon (I like their call-to-phone feature with always less then 1 minute of waiting time for me), I found out that they actually rolled a new version, that requires to put word "convert" in the subject line now.
Now it worked.
However, while you manage to keep me pretty happy during the full cycle of communication with me, how did you manage to screw so badly with new "feature" out and even not including anything in the email you send back?
Well, my wild guess is that you desperately need beta testers for the native PDF support that you've in the new firmware, so that's the way to push people to try and see it. And I feel that I'm not that wrong in this direction.
I don't feel really hurt because of this, but I still think you need to be less tricky (if it's intentional) or think a step ahead (if it's a glitch). Yeah, I know the Nook is being trashed badly last days, but still its an option.
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