Showing posts with label fail. Show all posts
Showing posts with label fail. Show all posts

Wednesday, October 13, 2010

Do Not Piss Off Your Customers

The Chargify Twitter account has been responding to complaints all day, and the change has sparked a popular thread on Hacker News. Chargify has responded to the negative feedback by announcing the addition of a ‘Bootstrapping’ plan, which runs $39/month for up to 100 customers and will only be available to Chargify users who signed up before today. But anyone relying on a free plan is out of luck, and it’s not trivial to make the jump from one payment system to another.

...

Chargify isn’t the only company in this space that’s had to change its pricing model. In March Recurly, which launched with pricing based on per-transaction fees rather than a monthly rate, moved to a flat-rate model. And, as you’d expect, some of its customers weren’t pleased.

My take on this is simple. You should keep your customers happy. You should find the right words or right customers, either one is okay. However, do not take an existing mass and throw it against the wall.

In this specific case, they had to run a long enough campaign to keep early adopters happy, and make the transition smooth. If the new customers who are unhappy but never bothered to take any steps during that campaign to secure their discount or free spot - well, shit happens, move on - however, do not screw up legitimate and loyal users ever.

# Posted via email from opportunity__cost

Wednesday, August 4, 2010

Google Wave is heading to the dead pool

Wave has not seen the user adoption we would have liked. We don’t plan to continue developing Wave as a standalone product, but we will maintain the site at least through the end of the year and extend the technology for use in other Google projects.

Damn, that was so freaking easy to understand that Google Wave wasn't a product with a clear purpose. It wasn't solving any single problem. I was really surprised to see Google coming up with this product, where Product Management is taken into such high levels. Anyways, no regrets, hopefully it'll free up some space for something worth trying.

# Posted via email from opportunity__cost

Thursday, March 18, 2010

Ooma, are you serious?

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If this page continues to appear, please contact Ooma Support. You can also report this issue in the Ooma Forum.

This is not something I'd like to see while working with my phone line.

# Posted via web from opportunity__cost

Thursday, March 11, 2010

Sometimes social contributed content is not good

Признавайтесь, кто это сделал?!

Мало того что это смешно, так это еще и неверно. :)

P.S. Любому русскоязычному человеку должно быть очевидно что strict не переводится как злоебучий (даже с пометкой неценз).

# Posted via email from opportunity__cost

Friday, February 12, 2010

Google Buzz is DOA ?

Horowitz said Google is considering separating Buzz from Gmail, so that people can participate independently from email. The company might also allow people on Buzz to claim new names and redirect anyone seeking them at their old profiles to the new locations. Horowitz says Google also continues to look at ensuring search is a good way for people to locate the “right” people, as well.

Google has responded quickly to some of the concerns raised this week. In a blog post Thursday, Buzz Product Manager Todd Jackson shared and explained three changes:

  1. More visible option to not show followers/people you follow on your public profile
  2. Ability to block anyone who starts following you
  3. More clarity on which of your followers/people you follow can appear on your public profile

Some users and industry watchers are still unimpressed with Google’s changes. It may be that ending the marriage of Buzz and Gmail is Google’s best option to address these ongoing concerns.

This is so funny.

My experience with Google Buzz was very mixed. It looks *great* at the same time as being *too much*. All this linkage of other sites and accounts gave me a strong feeling of the Friendfeed's chatroom applied to the wrong place. (I don't use Friendfeed, so excuse me offending, if I do.)

I'd say Buzz might be more interesting for me running separately though.

# Posted via web from opportunity__cost

Wednesday, November 11, 2009

Microsoft, it's your call

There is something that I'd like Microsoft to pay a better attention to.  It's the partnership with third party telemarketers.  

Like Ivy from CSG Openline who's for the second time calls me at 7am to both my home and private cell (from number 888-834-8586) trying to tell me about something from Microsoft.  Certainly she apologies, however, she acknowledges that it's 7am in the morning and she knew that before placing a call.  What the heck she was expecting for?  Am I sleeping and dreaming about somebody from Microsoft to call me and tell me about some crazy shit?  I'm not that lonely.  

So, please, stop it. Once is an accident.  Twice is a negligence.  Third time would be pattern and nobody will enjoy it, take my word for it.

# Posted via email from opportunity__cost

Saturday, November 7, 2009

No freakin calendar out there?

Keeping in mind that it's 2009 coming to its end, I'm really surprised to not been able to find any good calendaring software that just integrates everywhere. It's only recently Google has enabled the CalDAV access for iCal, so now, thanks God!, I can manage all my calendars both online and on my Mac laptop.

However, not that fast.  

My iPhone (come on, isn't is the greatest thing since sliced bread? :) can sync with iCal (not a decent approach for cloud-computing trending era), but fails to show any other calendars attached to my account.  In addition to such a boomer, it gets synced with the weirdest name you can imagine (but who cares).  I've also tried setting up a separate CalDAV account for calendar on iPhone as well as establishing Google sync through Exchange protocol - none of these things can show any additional calendars (called delegates in iCal). 

So WTF?

Here is an idea.  While so trendy cloud-computing managing panels are growing so fast, it looks like people managed to miss very basic things.  The managing panel for Mail-AddressBook-Calendar kind of stuff.  That has inputs and outputs, and dashboard.  Manageable with drag and drop.  Say, I want the Google Calendar, Google Mail and Yahoo Address Book (or, screw it, just native Mac Address Book.app).  These are inputs.  Outputs are connectors to any type of software you can imagine.  Dashboard is one screen that allows to work flawlessly with you stuff.  That's it.  That easy.

Anyone?

# Posted via email from opportunity__cost

Friday, October 23, 2009

Typo hunter's on the road again

Typos happen.  Sometimes they don't bother you much.  Sometimes, the do.  Like in the books that have question and answer combos.

Like, you know, for the quantitative part of GMAT, for example.

Yes, I'm talking about the EZ basic math workbook.

It has a lot of typos.  What's worse, it has a lot of errors, too.  Like the one show above, which is page 113, question #20.  Twice 32 equals 64, but not 62.  Where the heck is editor?  Proofreader?  Anybody else?

It's not the only example, but I just wanted to show you that reviews like this (even if it's the only one), should not be ignored:

there are a lot of examples in the book that are completely wrong. The further you go in the book the worse it gets. Its like the author got exhausted by the end.

ex:
1) a question will ask you about blue ribbons but will calculate due to green ribbons.
2) some of the combinatorics questions have missing combinations that the question is asking about.

I can go on and on ...

The book is very easy and has bunch of errors. Work with it at your own risk.

BTW to put some weight behind my words: I have already taken GMAT and got above 700. 

Take care.

# Posted via email from opportunity__cost

Tuesday, August 18, 2009

Poor scores and everything else

Well, I took my chance to complete the quantitative section of the sample exam section from Kaplan's book. Frankly speaking, I was planning to get at least low 80%'s, however, I failed, and got higher 50%s.

I just missed the huge block of consecutive questions. They don't look similar for me, but I missed literally all of them. Some of them are careless ones, but speaking about other ones I remember being rather confident about. They definitely weren't the fast-answer-ones, but I thought that I took my time and getting really close. I was pretty wrong.

Pages 438-442 are really interesting from the standpoint of calculating of your score and getting to idea what GMAT score does it relate to. While I understand that it's a rough estimation, at least it's something to operate, right?

According to that table, I can allow myself less then 10% of wrong answers in the verbal section still to get close to 700's score. I'm not sure I can make it, I think the best I can do is 20% of wrong ones, but still it's a good food for thoughts and work on my skills.

On the other note, I'm helping a friend of mine with her car over the last several days. It's about 7 years old and rarely driven, mostly on short distances, pretty well cared, with no too much enthusiasm about though. ;) But they don't drive too far, so they don't really need an everyday-ready-for-a-ride one.

As everybody knows already, shit happens. It happen the day when my friend planned a long run and something went just wrong. As we figured out it was a crankshaft sensor. And while this is not a complete failure, the car just goes into some kind of emergency loop and keep on low rpm's, but you can still drive at 70-80 mph on the freeway to get to the service.

Whatever, it happens Sunday evening. The craziest thing is that in the capital of California -- Sacramento -- in the country that has so many cars around -- there is no 24x7 car service to get the car fixed. You just supposed to stay until Monday, wait for the part to arrive (an extra 24 hours!), and then, maybe, get it fixed. That's a freaking startup idea here. Get those services, get a Web locator for them and you are a) saving money b) saving nervous system which goes nuts when something is wrong, but you have no idea what and what to do now.

I had many different cars in Ukraine. I think my youngest one was a brand new (pretty big failure ;), the oldest one was dated 1993 in 2004 I guess. Yes, 10-years-old cars can be a headache. However, the driving conditions were way different those days.

Here, in US, I had only two cars. One was 3 years old SUV, Mitsubishi Outlander, still on a dealership warranty for 2 or 3 years more (or 30K, whatever comes first), so I cared very little about it. My present one is 2 years old Toyota Prius, but I got it brand new, and it's covered for 7 years by manufacturer, unless I will keep my driving habits and keep increasing mileage up (I have a warranty cap at 100K miles).

Anyway, all I want to say that sometimes the car that is over 7 years old might be a more expensive investment, then getting a new one. Typically, I think that an average working family get allow themselves to get a new car every 5 years. Keep it less luxurious if it's too expensive, but get a new one.

A friend of mine has already wasted $1.2K for servicing her 7 years old car (damn, it doesn't sound old, does it?) and nobody knows what's coming next. And this could be money for a down payment for a new car.